Product Support

PAPERMAN operates on a JSA server at its premises providing full database mirroring and hot standby support servers. Backup servers will also be installed at an Internet Service Provider, in the event of a disaster.

If used over the Internet, PAPERMAN is supported by JSA within its own offices and is therefore in a position to offer instant service. Telephone lines will be manned 24 hours a day, 7 days per week.

Where PAPERMAN is installed on a client's own Intranet, JSA will implement a direct dial in or VPN facility to attend to any problems without the need to attend the end-users premises.

Since most of JSA's clients are all using the same servers at JSA's offices support and maintenance is made far more simple, new facilities and modifications being made on the single server for all on-line clients.

INSTALL PAPERMAN

Paperman can be installed from one of two servers both running SDSL connections. The two sites are

PAPERMAN 1 PAPERMAN 2

You can in fact download from both these servers which will give you two icons on your desktop. Should one line have technical problems then you can switch to the other.

Log in with Administrator rights on your PC.

Ensure that your firewall has ports 5162 UDP, 3080 TCP and 3090 TCP open and that if you are using a proxy server it will allow large download files and also the download of ,exe files.

Acrobat Reader

Many of the reports generated by PAPERMAN are in PDF format. To view them, you need Adobe® Acrobat® Reader ä 7.0 or later. If you do not have Adobe® Acrobat® Reader ä 7.0 or later versions, you can download it for free here

Microsoft Excel

Additionally each report may be output to Microsoft Excel Format. To view them, you will need Microsoft® Excel ä 2000 or later. If you do not have Microsoft® Excel ä 2000 or any of the later versions, you can download a viewer for free here

Email support: support@paperman.net